This policy is a working draft. It reflects how we intend to operate, and it will be reviewed before the store accepts its first order.
All sales are final. Shapewear is personal clothing worn against the skin, so for hygiene reasons we cannot accept returns or exchanges once an order has been delivered to you. We tell you this in the WhatsApp chat before you pay, and nothing is charged until you have confirmed your order there.
Before you buy
Because we cannot take a piece back, we do the fitting work with you first. On WhatsApp we will help you choose your size from our Fit Guide and answer any question about a garment’s fabric, colour or fit, and we can send close-up photos of the fabric if that helps. Please ask about anything you are unsure of before you confirm your order.
Damaged, faulty or wrong items
This is the one exception. If an item arrives damaged, faulty, or is not what you ordered, message us on WhatsApp within 7 days of delivery — in the same chat as your order, if you can — with a photo of the problem. We will replace it or refund it, whichever you prefer, at our cost, including the return and the original delivery charge. Please do not send anything back before we have agreed that in the chat; we cannot match an unexpected parcel to an order.
When you get your money
Refunds go back the same way you paid, or another way you agree with us in the chat, within 7 business days of the item reaching us. Your bank or payment service may take a few days more to show it. A replacement is sent as soon as the returned item arrives.
Nothing on this page limits any right you have under the law that cannot lawfully be limited.
Notice for California and New York customers
This page is our posted refund policy for the purposes of California Civil Code section 1723 and New York General Business Law section 218-a. All sales are final: we do not accept returns or exchanges of delivered items. The only exception is an item that arrives damaged, faulty or not as ordered and is reported to us within 7 days of delivery, which we replace or refund at our cost, with refunds made within 7 business days of the item reaching us. There is no restocking fee.
Last updated October 2, 2026.